Terms of service

The Service is for businesses and professionals: developers, publishers and the people who work for them. You must be at least 18 and able to enter into a contract. If you use the Service for a company, you confirm that you may bind that company, and “you” means the company.

• You need an account with a verified email. Keep your credentials safe; everything done from your account is your responsibility.
• Games are tracked inside an organization. The organization owner controls billing, members and claims. Members you invite can see the organization's data.
• You must give us accurate information and keep it current. We may suspend accounts that impersonate others or provide false details.

Claiming a game means telling us you represent it. We verify claims through a code placed on the game’s Steam store page, or manually at our discretion. You may only claim games you develop, publish or are authorized to represent. We may revoke a claim, at any time and without refund, if we learn it was not legitimate.

There is no free plan with the full dashboard. Every verified game gets one free trial of 7 days, once, with no card required; after that the full dashboard needs a subscription, and the game keeps the free preview described at the end of this section. A game’s full dashboard opens in one of these ways:

• Trial. Verifying that you control a game’s Steam store page opens 7 days of full access to that game, at no cost and without a payment method. Your 7 days start the day you claim, or, if Momentum does not yet have a full week of readings, the day it does (day 11 at the latest), and, however old the game, run on until the oldest of our press, video, forum and stream histories for it reaches 28 days (day 18 at the latest). One trial per game, ever; releasing and re-claiming a game does not grant another. When it ends nothing is charged, because we hold no card, and the game drops to the free preview described below.
• Invite. A personal link or code from us verifies one game for you without the store-page step and opens the same free trial described above, on the same clock, at no cost (a longer period only when the invite states it). When it ends the game drops to the free preview until you subscribe. Invites are personal, bound to the email they were issued to, single-use and not transferable. We may stop issuing invites at any time.
• Complimentary access. We may open a game at no cost and without an end date, at our discretion (partners, test accounts). It shows as “Complimentary” in Billing and can be withdrawn with 30 days’ notice.
• Subscription. The Indie · per game plan is billed per game, monthly ($11.99) or yearly ($119, saving $25). There are no add-ons: the monthly plan includes 5 tracked competitors per game and the yearly one 10. Prices are in USD and exclude taxes, which are added where applicable and shown on your invoice.

After the trial, a game without a subscription keeps a free preview: players now and all-time peak, your review counts, Steam badge and positive share, your Momentum score with its one-line reason and the week in one line, the events timeline with each event's verdict word (Confirmed, Likely, Unclear, Too early, Observed only) and its “overlaps with…” note, the Steam Page Score with its first fix, how many forum threads wait for a reply, and how many are about crashes or lost saves and Next dates as a count only (how many in the next 90 days and how many clash). The subscription adds every event's measured change, why it reads that way and its impact report, the full "What to improve" plan and the forum thread list, review quotes, search, languages, aspect tone, forum and YouTube tabs and top issues, competitors (5 per game, 10 on the yearly plan), regional prices and similar-games standing, creators and press, tags and your dates calendar, alerts, weekly, investor and quarterly reports, PDFs, share links and CSV/PNG exports and your Momentum history and what goes into the score.

• Payments are processed by Stripe. We never see or store your card details. You accept Stripe's terms for the payment itself.
• Subscriptions renew automatically at the end of each period (monthly or yearly) until cancelled. You can cancel at any time from the billing portal; access continues until the end of the period already paid and then the game drops to the free preview.
• Adding a game mid-period is charged pro rata; removing one is credited against your next invoice, never refunded.
• If a payment fails we retry and notify you. If it keeps failing the game locks until payment succeeds.
• We may change prices. Changes never apply to a period you have already paid, and we give at least 30 days' notice before a renewal at a new price.

Every game comes with a free 7-day trial, no card required, so you can judge the Service on your own game before paying for it. Because of that, all payments are final: we do not refund any subscription period, unused time, cancellation, revoked claim or account suspension for breach of these Terms. The one adjustment is the one above: removing a game mid-period is credited against your next invoice, never paid out. Cancelling stops future renewals only. Where consumer law grants a non-waivable right of withdrawal, that right applies to the extent required; the Service is offered to businesses and professionals, and by subscribing you confirm you act in that capacity and request that the Service begins immediately.

• If we offer a way to upload or connect figures of your own (for example Steamworks sales or wishlists) and you use it, those figures stay yours. You grant us a licence to store and process them to run the Service for you. We do not share them with other customers or use them to benchmark other games without your consent.
• Public data we collect (store pages, player counts, reviews, videos, posts) and everything we derive from it (scores, reports, aspects, impact) is ours or licensed to us. You may use it internally for the games you have claimed and quote it with attribution. You may not resell it, republish it in bulk, or use it to build a competing product.
• Reports of every kind (weekly, monthly investor, quarterly, event impact, 'what to improve'), the daily summary, the aspect and tone scores and the alerts are generated automatically, in part by AI. They are estimates, as explained in the Legal notice, and you use them at your own judgment.

You agree not to:

• claim games you are not authorized to represent, or interfere with another customer's claims;
• scrape, crawl or extract data from the Service other than through features we provide (such as CSV or PNG export for your own use);
• share one account between multiple people, share invite codes, or circumvent locks, limits or billing;
• probe, disrupt or overload the Service, or attempt to access data that is not yours;
• use the Service to harass, defame or target the authors of reviews or posts shown in it;
• use the Service in violation of the terms of Steam, YouTube, Twitch or any other platform whose data appears in it.

You can delete your account at any time by writing to hello@gamentix.com. We may suspend or terminate accounts that breach these Terms, fail to pay, or expose us or third parties to legal risk. Termination for breach does not entitle you to a refund. On termination your access ends; we may keep data as described in the Privacy policy.

The Service is provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all warranties, express or implied, including accuracy, completeness, fitness for a particular purpose and non-infringement. We do not warrant that scores, sentiment, impact or any other figure is correct, that data sources remain available, or that the Service is uninterrupted or error-free. Nothing in the Service is business, financial, legal or marketing advice.

To the fullest extent permitted by law, Gamentix is not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, sales, wishlists, reputation or data, arising from your use of or inability to use the Service, or from decisions taken on the basis of its data. Our total liability for all claims relating to the Service in any twelve-month period is limited to the amount you paid us for the Service in that period. Nothing here limits liability that cannot be limited by law, including for fraud or wilful misconduct.

You will defend and indemnify Gamentix against claims arising from your breach of these Terms, your unauthorized claim of a game, or your use of the Service in violation of law or third-party rights.

We improve the Service continuously and may add, change or remove features and data sources. We may update these Terms; material changes are announced by email or in the app at least 15 days before they take effect. Continued use after that date is acceptance. If you do not agree, cancel before the change applies.

These Terms are governed by the laws of Spain, without regard to conflict-of-law rules, and disputes are subject to the courts of Madrid, Spain, where Gamentix S.L. is based, unless mandatory consumer law gives you the right to a different forum. Before going to court, write to hello@gamentix.com; most issues are resolved in a few emails.

• These Terms, the Legal notice and the Privacy policy are the entire agreement between us regarding the Service.
• If any provision is unenforceable the rest remains in force.
• You may not assign this agreement; we may assign it to a successor of the business.
• Notices to us go to the addresses above; notices to you go to the email on your account.